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Rules of Sale

1.1. These rules for the sale of goods (hereinafter referred to as the "Rules") define the mutual rights and obligations of the Buyer and Cozy-Home, including the terms of the purchasing and payment for goods, deliveries and the return of goods, the responsibilities of the parties and the other rights associated with the purchase.
1.2. Cozy-Home reserves the right to modify or supplement these conditions at any time, in accordance with the requirements of the law.
1.3 In confirming the Rules, the Buyer confirms that he or she has read and agreed with the rules for the purchasing of goods from the cozy-om.com online store.
1.4. The persons listed below have the right to order furniture at cozy-om.com:
1.4.1. natural persons, i.e. persons that have reached adulthood, and whose ability is not limited to judicial restrictions;
1.4.2. minors between the ages of fourteen and eighteen years with the consent of their parents or guardians, except when they are entitled to independently dispose of their income;
1.4.3. legal entities;
1.4.4. authorised representatives of all the above-mentioned persons.

2. The conclusion of the sales contract
2.1. The agreement between the Buyer and Cozy-Home is concluded when the Buyer has added items to a shopping cart, and having specified the delivery address and become familiar with these Rules, has clicked on "I agree with the Rules of Sale" in an order confirmation window.

3. Buyer’s rights
3.1 The Buyer has the right to order goods from the cozy-om.com online store in accordance with these terms and the regulations of the Republic of Lithuania.
3.2. Replacements or refunds for defective goods are carried out in accordance with the provisions of the Civil Code of the Republic of Lithuania and the Resolution of the Government of the Republic of Lithuania No. 738 "On Approval of the Rules of Retail Trade" of 22 July 2014. The Buyer, when refusing the goods, shall ensure that:

The returned goods remain in the original packaging;
The presentation is unchanged (with all stickers, protective films, etc.);

The goods are intact, not broken or assembled, and without explicit evidence of a building attempt – otherwise, the goods shall be treated as having undergone a change in appearance and will not be taken back;

The complete set of the returned goods is the same as the one that the Buyer received;

If the reason for the return of the goods is a discrepancy in the quality of the product, or the product is not in conformity due to the fault of the Seller, the Seller shall undertakes to replace the product of an inadequate quality at his own expense with another good quality product or, if possible, to return the costs to the Buyer, including the money paid for additional services (delivery, collection of the furniture);
If the Buyer refuses goods of an adequate quality, the costs for the additional services that have been provided (delivery to the house, collection of the furniture) shall not be refundable.

3.3. The Buyer may invoke Paragraph 3.2. only if the goods were not damaged, their appearance has not changed, they were not used and they were returned entirely in the original packaging.

3.4. In the event that at least one product does not comply with the rules specified in Paragraph 3.2., the Seller has the right to refuse to accept the returned goods. 

4. Buyer's obligations
4.1. The Buyer must pay the price of the goods and the additional services (delivery, collection, etc.) and must accept the goods in accordance with the procedure provided for in these Rules.
4.2. If the data specified in the Buyer's registration form has changed, it shall be updated immediately.
4.3. The Buyer undertakes to comply with the requirements of these Rules and with the legal acts of the Republic of Lithuania.
4.4. By accepting these Rules, the Buyer agrees that his personal data will be processed by an online store for the sales of goods and services and for the purposes of cozy-om.com.
4.5. If the Buyer wishes to refuse or to change an established order, he must do so in writing to the e-mail address: info@cozy-om.com. An oral report is invalid.

5. Seller's rights
5.1. If the Buyer attempts to damage the stability and security of the online store or violates its obligations, the Seller has the right to restrict, suspend or terminate the Buyer’s access to the online store cozy-om.com immediately, without prior notice.
5.2. The Seller has the right to temporarily or permanently terminate its activities in the online store without prior notice.
5.3. The Seller has the other rights specified by the regulations and legal acts of the Republic of Lithuania.

6. Seller's obligations
6.1. The Seller shall undertake to allow the Buyer to use the services correctly offered by the cozy-om.com online store.
6.2. If the Seller, due to important circumstances, is unable to provide the goods ordered by the Buyers, it shall undertake to offer the Buyer a similar product, and if the Buyer refuses to accept the equivalent item of goods, the Seller shall refund the money paid by the Buyer within 14 (fourteen) days. In this case, the Seller is released from its liability for the non-delivery of goods.
6.3. The Seller has the right to cancel the Buyer's order without prior notice if the Buyer does not pay for the goods within 5 (five) business days when paying via a transfer of funds.
6.4. If the Buyer has ordered a delivery by courier, the Seller shall undertake to ensure the delivery to the roadside curb of the specified address of the Buyer (the delivery service to an apartment or to a certain floor occurs only with an additional fee to the courier company).

 7. Quality assurance of the goods
7.1. The properties of each item sold by cozy-om.com are mentioned in the product description for each item.
7.2. The Seller shall not be responsible for the fact that the goods in the online store may not correspond to the actual goods in terms of their colour, size, shape or other parameters due to the characteristics of the monitor used by the Buyer.
7.3. The Seller will provide a 24-month warranty on all products, unless this is otherwise specified in the product specification.
7.4. The Buyer shall receive a guarantee from the date of the invoicing.
7.5. In the event that the Seller does not guarantee the quality of the goods for certain types of goods, the guarantee that is provided in the relevant regulations shall be valid.

8. Deliveries of goods

8.1. When ordering goods, the Buyer can choose how to receive the goods, i.e. to use the delivery service or to pick up the goods from one of the Seller's warehouses.
8.2. The goods shall be delivered to the address specified by the Buyer. The courier will contact the Buyer in advance and agree on the delivery time.

8.3. The exact price for the delivery depends on the weight, volume, size and place of the delivery of the goods. The final amount for the shipping will become available at the time of forming an order.

8.4. During the delivery of the goods, the Buyer must check the condition, quantity and quality of the goods received with the courier.

In the presence of damage to the packaging, or inconsistency of the quantity or quality of the goods, the Buyer must specify the damage in the consignment note. After the acceptance of the goods by the Buyer and a signature on the consignment note without any remarks, the goods shall be considered to be without defects, with the quantity and quality corresponding to the terms of the sales contract.

8.5. In all cases, the Seller is released from liability for a violation of the terms of the delivery of goods if the goods are not presented to the Buyer or are not delivered in time due to the fault of the Buyer, or in the case of circumstances specified by the Buyer.

8.6. The furniture is supplied in a box, and the instructions for assembling the furniture are attached to it.

9. Returns and replacements of goods
9.1. The Buyer can return the furniture within 365 calendar days without offering a reason, provided that the goods are in the original packaging and are not used.
9.2. Replacements or refunds for defective goods are carried out in accordance with the provisions of the Civil Code of the Republic of Lithuania and the Resolution of the Government of the Republic of Lithuania No. 738 "On Approval of the Rules of Retail Trade" of 22 July 2014.
9.3. To return the goods specified in Paragraph 10.2. of the Rules, the Buyer should inform the Seller by sending an e-mail to: info@cozy-om.com
9.4. When returning the goods to the Buyer, the following conditions shall be met:

9.5.1. the returned goods must be in the original packaging for the order (this does not apply if a defective product is returned);
9.5.2. the integral items must be intact (changes in the appearance of the product or its packaging that were necessary in order to check the product cannot be considered as a significant change in appearance);
9.5.3. the product must not be used and must not have changed its appearance (undamaged labels, unbreakable protective films, etc.) (this does not apply if a defective product is returned);
9.6. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with the procedure for the return of goods specified in this Article.
9.7. When the returned goods and/or defective goods are received, the Seller shall undertake to replace them with similar acceptable goods at his own expense. In cases where the Seller does not have the same goods available, he shall return the sum of money paid for the goods to the Buyer.
9.8. If the Buyer is dissatisfied with the quality of the product, it can be returned within 365 calendar days, with a refund of money being provided depending on the method of payment. The Buyer must return the undamaged goods by his own means to the Seller’s specified address.

10. Privacy Policy

We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.

By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

10.1. Collection of Personally Identifiable Information and other Information
When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.

We use data collection devices such as "cookies" on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.

Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

If you choose to buy on the Website, we collect information about your buying behaviour.

If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

10.2. Use of Demographic / Profile Data / Your Information
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Website.

We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.

10.3. Sharing of personal information
We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

10.4. Links to Other Sites
Our Website links to other websites that may collect personally identifiable information about you. Cozy-om.com is not responsible for the privacy practices or the content of those linked websites.

10.5. Security Precautions
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

10.6. Your Consent
By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

11. Responsibilities
11.1. The Buyer is responsible for the accuracy of the information presented in the order form at cozy-om.com. The Buyer assumes responsibility for the consequences of any errors or inaccuracies in the information specified in the order.
11.2. The Buyer is responsible for the actions taken during the use of this online store.
11.3. The Seller is not responsible for the information provided on the websites of other companies, even if the Buyer enters these websites through the Seller's online stores.

11.4. The Seller shall send all the messages to the e-mail address specified by the Buyer in the order form.
11.5 The Buyer shall send the Seller all messages and questions via the provided contact details.

We have special conditions for wholesale customers. Please contact us at info@cozy-om.com  if you are interested in these conditions, and be sure to include a phone number for our response.