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FAQ

1. How do we manage to achieve such a cosy price?

There are several factors and we will mention some of them here: 

1) We do not set a margin higher than is enough for us to provide the required service;

2) Our furniture is manufactured using modern high-tech equipment, which allows us to optimise the production costs;

3) We use high quality materials in our production processes, which are similar to those used by other furniture manufacturers but our products do not have surpluses. Our special design department works to ensure this.

 

 

2. What is the shipping price?
Delivery is calculated by weight depending on the country, for example, Germany 1 kg is 0.90 euro cents.
 

3. Can I specify the exact delivery date?
If your order is sent through a courier company, we can easily specify a fixed delivery date by coordinating this information in advance.


4. What should I do if I received the wrong product that I ordered?
In cases of not receiving your order or wrong configuration, please check the order confirmation and the order itself on our online store. We will deal with this issue swiftly and free of charge, please send photos and description to us at sales@cozy-om.com

 

5. What should I do if I decide to cancel my order?
Please write to us in writing about your decision to cancel the order at sales@cozy-om.com.
In cases where the order is already sent, you can cancel your order before you receive it.

 

6. What should I do if I forgot my password?
If you forgot your password, enter your email address you used when registering, and we will send you a new password.

 
7. Are the data that I submit to the site confidential?
We attach great importance to the security of your data and review it in accordance with the stringent requirements of the Federal Data Protection Act and the Telecommunications Act.
 

8. How can I contact the customer service department?
Unfortunately, we could not answer your question in the "FAQ" section. Contact our customer support sales@cozy-om.com or call +49 1521 1873886
We will be happy to help you!